A significant winter storm that dumped several feet of snow across the Midwest over the weekend is now affecting the Mid-Atlantic region, causing serious disruptions. As Monday arrived, road conditions became hazardous, numerous schools closed, and airports struggled to manage the increasing number of cancellations. Even federal offices ceased operations, leading many to prepare for challenging days ahead.

As of 6 p.m. ET, over 2,100 flights across the United States have been canceled, with more than 7,200 flights experiencing delays, according to FlightAware, a flight tracking service. Southwest Airlines and American Airlines are the most affected, with 12% and 7% of their flights canceled, respectively.

Airlines are advising passengers to confirm their flight statuses prior to heading to the airport, and some have released waivers for travelers needing to change or cancel their flights due to the severe weather.

Which airlines are offering waivers?

Weather-related waivers can differ from one airline to another, so it’s crucial to review the specifics for your airline below. Most waivers usually apply to certain airports, and the new travel date typically needs to be close to the original.

• Alaska Airlines: Waiver applicable for travelers at selected airports
• American Airlines: Waiver for flights scheduled until Jan. 7
• Delta Air Lines: Waiver for travelers scheduled until Jan. 7
• Frontier Airlines: Waiver for flights planned until Jan. 6
• JetBlue Airways: Waiver for those scheduled to fly until Jan. 6
• Southwest Airlines: Waiver for flights scheduled until Jan. 7
• United Airlines: Waiver applicable for flights scheduled until Jan. 7

What is the DOT Dashboard?

The Department of Transportation (DOT) has launched a dashboard designed for travelers to easily access information regarding the services U.S. airlines offer in the event of cancellations or delays.

A recent rule from the DOT, which came into effect at the end of October, mandates that airlines must refund passengers if their flight faces a significant delay for reasons within the airline’s control. This rule also enforces accountability on airlines to adhere to their customer commitments in such scenarios.

What is a significant delay?

The DOT states that a significant delay is defined as an arrival or departure that is three hours late or more for domestic flights, or six hours late or more for international flights.

What is a controllable delay?

The DOT classifies a controllable delay as one initiated by the airline itself. Such delays can arise from maintenance issues, crew shortages, cabin cleaning, baggage loading, or fueling. Factors like weather or air traffic control procedures do not fall into this category.

What am I entitled to if my flight is delayed?

If your flight is significantly delayed due to reasons within the airline’s control, you have the right to a refund if you opt not to travel. Should you choose to remain at the airport, you might still receive compensation or accommodations, such as rebooking on another flight or airline for free, meal and lodging vouchers for qualifying delays, and other perks.

Currently, no U.S. airlines offer cash compensation for delays; however, the major airlines (American, Delta, Southwest, and United) do provide hotel and transportation vouchers for overnight disruptions.

The DOT has a comprehensive dashboard that outlines the policies of all major U.S. airlines.

What to do if your flight is delayed

Your best strategy is to familiarize yourself with your airline’s policies before traveling and advocate for yourself. Reach out to the airline through any available channels, whether it’s the app, social media, phone, or the airport help desk if you’re already en route. It’s wise to have alternative flight options in mind when speaking to an agent, and don’t hesitate to request any accommodations or refunds you might qualify for in light of their policies.

What am I entitled to if my flight is canceled?

At present, U.S. airlines do not offer cash compensation for cancellations, but the major four (American, Delta, Southwest, and United) provide hotel and transport vouchers for overnight cancellations.

The DOT has a detailed dashboard that presents the policies of major U.S. airlines.

What to Do If Your Flight Gets Canceled

Research your airline’s policies and take charge of your situation. Reach out to the airline through various channels—whether it be the mobile app, social media, by phone, or visiting the help desk at the airport if you’re already there. It’s wise to have some alternative flight options ready when you talk to an agent, and don’t forget to inquire about any accommodations or refunds you may qualify for if you intend to utilize those policies.

(This article has been revised with the latest information.)