If you’re planning to visit Starbucks to catch up with a friend, use the bathroom, or get online, you’ll now need to buy a drink first.

Nearly seven years ago, Starbucks, the largest coffee chain in the world, allowed people to use its facilities without making a purchase. However, on Monday, the company announced a significant policy change, stating that in all its company-owned stores across North America, customers must now order something to stay inside or utilize the restroom.

The updated guidelines, which will be displayed in U.S. locations, will also prohibit discrimination, harassment, outside alcohol consumption, smoking, vaping, drug use, and panhandling, as reported by the Seattle-based chain.

Starbucks representative Jaci Anderson told CBS News that this policy change aims to “prioritize paying customers.”

“We want everyone to feel welcome and comfortable in our stores,” Anderson explained. “By establishing clear behavioral expectations, we can create a better atmosphere for everyone.”

YSL News has reached out for further comment from Starbucks.

New Leadership, New Direction

This policy shift occurs under the leadership of Brian Niccol, who became Starbucks Chairman and CEO. In a statement on January 9, he expressed a desire to bring back customers and improve sales.

“Our stores have always been more than just a place to grab a drink; they represent connection, joy, and, of course, great coffee,” Niccol, who previously worked at Chipotle and joined Starbucks in 2024, said. “While many customers still enjoy this experience, we’re not always hitting the mark in certain areas, particularly in the U.S. We need to address issues like transactional feels, confusing menus, inconsistent product quality, lengthy waits, and chaotic service. These are chances for us to enhance our service.”

“I’m committing today to return to Starbucks’ roots: being a warm coffeehouse where people come together, enjoying the best coffee made by our skilled baristas. This is our lasting identity.”

The Origins of Starbucks’ Open-Door Policy

This decision marks a reversal of a policy change implemented in 2018, when a store manager called the police on two Black men who had not made a purchase at a Starbucks in Philadelphia.

On April 12, 2018, Donte Robinson and Rashon Nelson were arrested for trespassing while waiting for a third individual for a business discussion in an affluent downtown area. This incident was captured on video and ignited a backlash against racial profiling, resulting in a discrimination lawsuit and an apology from former CEO Kevin Johnson, among other responses. Starbucks eventually reached a financial agreement with the two men in May 2018, though the specific terms were not disclosed.

Natalie Neysa Alund is a senior reporter. Follow her on X @nataliealund.