Verizon Claims Network Issues Have Been Fixed; FCC Looking Into Outage
On Monday, Verizon announced through social media that their engineers addressed the disruption, leading to a return to “normal levels” of service.
Verizon has announced that a network disruption affecting thousands of American customers has been fully resolved. This comes just hours after the Federal Communications Commission (FCC) stated it would review the issue.
Earlier on Monday, over 100,000 outage reports were registered on Downdetector, a platform that monitors technology issues. By 8 p.m. ET, this number dropped to approximately 2,500.
In a message posted on X, Verizon confirmed that the engineers have fixed the issue and service has returned to “normal levels.”
“If you’re still facing problems, we suggest restarting your device,” stated the post. “We understand the reliance on Verizon service and apologize for the inconvenience.”
FCC Investigating Outage Causes
Previously, the company acknowledged the service issue affecting customers. Verizon spokesperson Ilya Hemlin informed YSL News that engineers were “working diligently to resolve the problem.”
The FCC has announced it is examining the root cause and scope of the disruptions. Meanwhile, representatives from T-Mobile and AT&T confirmed their networks were functioning properly. Any issues experienced by their customers may have stemmed from attempts to reach Verizon users facing service interruptions, according to CNET.
Cities like Atlanta, Chicago, Phoenix, Omaha, and Washington D.C. reported the highest number of service disruption complaints, as per Downdetector. Users took to social media to express their frustrations regarding the outage.
“Is anyone else experiencing issues with @Verizon? My service dropped at 10 a.m., and nothing I’ve tried—including restarting my device and toggling airplane mode—has fixed it,” one user wrote on X Monday.
In February, competitor AT&T experienced a nationwide wireless outage lasting over 12 hours, affecting over 70,000 customers. The FCC is also probing into AT&T’s outage which impeded over 92 million voice calls and obstructed more than 25,000 calls to 911, as stated by the agency.
The announcement of Verizon’s outage coincided with the company’s latest deal to lease, operate, and manage 6,339 mobile towers throughout the U.S. to infrastructure company Vertical Bridge for $3.3 billion.
This article has been updated to include new information.
