Johnny C. Taylor Jr. addresses your HR queries in a series for YSL News. He leads the Society for Human Resource Management, the largest professional HR association globally, and is the author of “Reset: A Leader’s Guide to Work in an Age of Upheaval.”
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Question: I manage a medical testing lab, and we’re facing attendance challenges with a few new hires. They often arrive late, leave early, and one even missed a shift. Since we’re already short-staffed, I’m unsure about letting them go. What steps can I take to improve their attendance accountability? – Marlene
Answer: Navigating attendance problems with new employees can be difficult, particularly with a tight staffing situation. It’s crucial to uphold the integrity of your workplace culture as a leader. Here are some approaches to consider:
◾ Establish clear expectations. Clearly define the attendance policies within your company, including guidelines on punctuality, reporting absences, and the consequences for frequent tardiness. Stress the importance of consistent attendance for team efficiency and achieving business objectives.
◾ Investigate underlying issues. Hold one-on-one meetings with the employees to address their attendance concerns. Inquire whether personal, family, or job-related matters are influencing their punctuality. If personal circumstances contribute to their attendance problems, offer resources from your organization, like Employee Assistance Programs or flexible work options.
◾ Document and manage consistently. Maintain a record of absences and late arrivals, including reasons given by the employees. Implement a progressive discipline plan, commencing with verbal warnings and moving up to written reprimands or stricter actions if problems persist.
◾ Consider accommodations. If the attendance issues stem from a disability, look into options for reasonable accommodations under the Americans with Disabilities Act or similar laws.
◾ Create a supportive work environment. Promote an open communication culture where employees can comfortably share their challenges or worries. Emphasize employee wellbeing by providing resources and support to help them cope with stress and achieve a balanced work/life integration.
Be aware of the message you send to other employees if you neglect to hold individuals accountable. Remember, striking a balance between empathy and firm expectations is vital. By proactively tackling attendance issues and offering support, you can foster a more efficient and positive workplace culture.
I’m advancing my career as an import logistics manager and am about to complete my MBA. I’m thinking about applying for related positions within my current company and exploring broader business management roles, which might require starting at a more junior management level. How can I leverage my experience and education to move into a higher-level position? – Billie
Your desire to progress into a higher-level management role is admirable. With your experience and an MBA, you’re well-prepared for this transition.
Here are several strategies to maximize your career progression:
◾ Align your skills and experiences. Conduct a self-evaluation to identify your key strengths, skills, and achievements. Research potential roles within your organization and in the wider market to pinpoint necessary skills and qualifications. Highlight your relevant experience and how your MBA has augmented your abilities and understanding.
◾ Network effectively. Join industry-related organizations and participate in networking opportunities. Utilize your MBA alumni network to connect with professionals in your target field. Actively expand and maintain your professional connections on LinkedIn.
◾ Find a mentor. Identify experienced professionals who can offer insights, guidance, and encouragement. Look for mentors who have successfully transitioned into similar roles.
◾ Explore additional certifications. Consider industry-specific certifications that would complement your MBA and enhance your appeal as a candidate.
◾ Demonstrate your leadership potential. Take initiative in leadership roles for projects or programs within your organization. Embrace extra responsibilities and actively seek opportunities to showcase your leadership capabilities.
◾ Communicate your purpose. Articulate your career aspirations and motivations clearly. This will help you stand out in interviews and relate to potential employers.
By implementing these strategies, you can effectively harness your MBA and experience to target a higher-level management position. Persistence, networking, and a clear vision are key to successful career transitions.
